1. SHIPPING INFORMATION

Online orders placed with Infinity Wax are delivered by The Courier Guy (www.thecourierguy.co.za) as our only approved service provider. We currently only deliver within South African borders.

The Courier Guy delivers directly to your door, so please provide us with a physical address that is normally occupied during business hours from Monday to Friday.

The Courier Guy is an express courier service during weekdays, therefore your parcel will be delivered to your door, and will require a signature from the receiver. We regret that P.O Box deliveries will not be accepted.

Normal business hours for deliveries are Monday – Friday (excluding Public Holidays) from 08:00 to 17:00. As is industry standard for courier companies, note that Weekends and Public Holidays are excluded.

View The Courier Guy terms and conditions: https://www.thecourierguy.co.za/terms-conditions/

2. ORDER PROCESSING

Order processing will not begin until we receive a confirmed order and full payment reflected in our accounts. We endeavour to ensure all orders are shipped out as soon as possible. Orders placed after 13:00 will only be processed the following day.

Orders placed over weekends or public holidays will be processed as soon as possible, however the product can only be dispatched for delivery on the first business day that follows the weekend or public holiday.

3. HOW MUCH AND HOW LONG DOES DELIVERY TAKE?

Normal (standard) delivery takes 3 – 5 business days depending on your delivery location. In the unlikely event that delivery takes longer than 5 working days, you will be notified. Delivery times on sale/promotional items can take up to 7 working days.

Please note: Delivery times go into effect the business day after your order is placed. The cost of delivery is dependent on your delivery address and customised for each and every customer. If you stay in Johannesburg, Durban or Cape Town, the expected delivery cost may range between R50 – R150 (subject to address confirmation, area and weight).

However, if your delivery address is outside the larger cities and metros or a remote area, such as Oudtshoorn or Hazyview, the parcel can still be delivered however the courier cost will increase proportionally.

4. WHERE CAN I FIND INFORMATION ABOUT MY ORDER?

If you would like to determine the status of your order, you can do so through one of the following channels:

• Track your order using your waybill number received on your order confirmation on www.thecourierguy.co.za/tracking_home.php.
• Enter the waybill number and select view details.
• Alternatively email us at info@infinitywax.co.za

5. DELIVERY ADDRESS

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. Where possible please use an occupied address for delivery as the courier will not leave a package without signature.

6. UNDELIVERABLE PACKAGES

Occasionally packages are returned to us as undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Charges accrued for re-shipment will be for your account.